Frequently Asked Questions

Where Do I Get A Claim Number?
  Claim numbers are issued by your insurance company at the   time you report your accident. Just jot it down and bring it in   with you when you come in to begin the repair process, we
  will do the rest.

Are You Open On Saturday?
  No, we are not open on Saturdays. Our regular hours are   Monday – Friday from 8:00am till 5:30pm.

Can I Drop Off My Vehicle Before Or After Business Hours?
  An early bird/night owl key drop box is available for customers   needing to drop off vehicles before or after regular business   hours. Please remember that during regular business hours
  we will always be able to take you back home or to your
  place of work.

Will The Parts Be Ordered Before I drop Off My Vehicle For Repair?
  Absolutely. We generally order your vehicle's parts once the   estimate is approved by your insurance company or   whomever is paying the claim. Next we schedule your vehicle   for drop-off a couple of days later unless your vehicle is found   unsafe to drive, then we would help you arrange for a rental   vehicle as soon as possible. This enables us to provide   quicker turnaround time.

If My Vehicle's Frame Is Damaged Is It A
Total Loss?
  No. A car is a total loss only when the price of repairs   exceeds the insurance company's determined value of your   vehicle. Nowadays, most cars are built using unibody (frame   and body as one) construction. Our highly skilled technicians,   with the aid of our state-of the-art computer measuring   system, can return your vehicle to its original factory   specifications. If it is determined that the frame section is
  bent beyond repair, that section can simply be replaced.

Can You Match The Paint Color?
  Today's modern factory finishes incorporate multiple layers of   highly specialized paints. We have made a major investment   in the finest paint system available and constantly upgrades   its technology and equipment to ensure that each vehicle's   paint matches. We take special pride in our ability to match   factory finishes as the final step in the restoration process.

Can I Get Other Service Work Done On My Vehicle While It's In The Body Shop?
  Yes. We have one of the most sophisticated suspension   shops in the state, as well as the ability to also perform   regularly necessary maintance. Including oil changes, wheel   alignments, and air conditioning repairs. Just let your advisor   know what other work you would like done so that he or she   can make the necessary arrangements.

How Long Will The Repairs To My Vehicle Take?
  Your advisor can give you an estimate of the time it will take   to complete the repairs to your vehicle. Be sure to check with   your advisor for the specifics on your vehicle.

Can I Get A Ride Home When I Drop Off My Car?
  Yes, we would be happy to provide this service to you. We   want each customer's visit to be a positive experience and will   work diligently towards that goal. We provide a pickup and   delivery service.

How Can I Get A Rental Car?
  If you need a rental car, we can help you make the necessary   arrangements. Insurance companies will only pay for a rental   car if you have that option on your policy or if you are the   claimant. Check your policy and/or call your insurance   company to find out if you have rental coverage and what   your specific limitations are.

How Will I Know When My Car Is Done?
  You will be notified when your vehicle is ready to be picked   up. When you drop off your vehicle for repairs, simply let the   Tracy’s representative know the best way to reach you during   the day. You are always very welcome to call and inquire as   to the status of your repair.

Is There A Warranty To The Repairs On
My Vehicle?
  Yes. We guarantee all repairs with a Lifetime Warranty.

Do I Have To Pay A Deductible?
  The amount of deductible that you will be responsible for is   determined by your insurance policy. If you carry broad   collision, and you were not at fault, your insurance company   most likely will waive your deductible. Insurance companies   determine fault by your account of the accident when you   make the claim, and by reviewing the accident report filed   with the police department. If you aren't sure about your   deductible, you can call your agent and he can tell you   whether your insurance company has waived your deductible   or whether you will be responsible to pay this when you pick   up your vehicle.

Who Do I Pay My Deductible To?
  If your deductible is not waived, it will be your responsibility to   pay us when you pick up your vehicle. If you aren't sure about   your deductible, you can call your agent and he can tell you   whether your insurance company has waived your deductible   or whether it will be your responsibility.

What Forms Of Payment Do You Accept?
  The easiest and most convenient way to pay for your portion   of the repairs to your vehicle is to endorse your insurance   claim check and submit it to the shop. Of course, cash and   checks are always welcome. Credit cards may be used.

What Are Betterment Charges?
  Parts that wear out and need replacement with time and use   (i.e., tires, batteries, and suspension parts) are commonly   subject to betterment charges when they are replaced during   the repair process. These betterment charges are determined   by your insurance company and are pro-rated based on   actual miles on your vehicle.

Recommendations And Precautions In
The First 30 Days
  DO
• Wash the vehicle by hand with cool water and a very mild car   wash solution using a soft cloth or sponge.
• Always use clean fresh water.
• Wash your vehicle in the shade

  DON'T
• Do not use a commercial car wash. Stiff brushes or sponges   could mar the finish and damage the surface.
• Do not "dry wipe" your vehicle. Dry wiping can
  scratch the finish.
• Do not drive on gravel roads. Chipping the finish is easily   done in the first 30 days.
• Avoid parking under trees and utility lines which are likely to   attract birds. Bird droppings have a high acid content and will   damage a freshly painted surface. Also, tree sap can mar or   spot a freshly painted surface.
• Do not spill gasoline, oil, antifreeze, transmission fluid, or   windshield solvent on the new finish.
• Do not scrape ice or snow from the newly painted surface.

Recommendations And Precautions In
The First 90 Days
  DON'T
• Do not wax or polish the vehicle. This will allow the finish to   dry and harden completely.