COVID-19 Updates

A Message To Our Customers

Tracy’s Collision Centers continue to be committed to ensuring the health and well-being of our Team Members and Customers. Our Management Team is carefully monitoring the rapidly evolving communications and recommendations from the Centers for Disease Control (CDC) and our local government officials. Below are temporary measures we have taken to ensure the health and well-being of our Team Members and Customers.

NEED AN ESTIMATE?

DROPPING OFF A VEHICLE

  • To help protect our Customers and our Team during customer appointments, we ask that you call us from your vehicle when you get to our shop. One of our Team members will come out to your vehicle to discuss the details of your appointment.
  • If you need to come into the reception area in either shop, please know that we will be limiting the number of customers in our offices; you may be asked to wait in your vehicle until space becomes available in our office.
  • We will send all customers their Repair Authorizations via email. The Repair Authorizations can also be signed from our website on any electronic device, including phone, tablet, laptop or other computer. If a customer chooses to sign a paper copy sent by email, we ask that you please leave it in the vehicle when you drop it off.

PAYMENT

  • We are asking our customers pay only by credit/debit cards over the phone
  • We are asking customers to avoid paying with cash if possible.

STAYING HEALTHY

  • We’ve asked any Team Member who feels unwell or has any signs of illness, to stay home.
  • We are asking our customers if they feel unwell or have any signs of illness to please contact us to discuss other options for their appointments.
  • We’ve asked our Team Members to avoid shaking hands.
  • We will disinfect vehicles at all touchpoints:
  • Keys or key fob, door handle, steering wheel, seat belt and clip, mirror, shift, start button, interior door handle, lock button, armrest, and any other touchpoint.
  • We will be disinfecting the vehicles after each technician’s work, the next technician will repeat disinfecting, and then a final disinfection will be performed before delivery to the customer.
  • We have temporarily discontinued our Lobby Coffee Service.
  • Our Team Members will be wearing disposable gloves and dispose of them after each vehicle contact.
  • We have asked for no visitors at our shops during this time. Only vendors who have deliveries will be allowed in our shop areas.

Lastly, please be assured we are actively monitoring the situation with the Centers for Disease Control (CDC) and our government officials, and we will adjust these policies as needed.